CIVITAS Software Solutions offers complete IT system and application maintenance and support. Once your project has gone live, you can choose to either go into a maintenance support phase that we can manage OR continue to develop while still supporting your current version.
Whether it is a software installation, daily service or product support or system upgrades and improvements, our team provides an efficient and cost-effective resource to help improve your business processes. Once your project has gone live live there are two possible next steps.
Our Maintenance and Support services include:
- Guaranteed response to all inquiries in a timely fashion
- Support channel flexibility (phone, e-mail, instant messenger, Skype)
- Direct access to experienced engineers
- Bug fixing and troubleshooting on an ongoing basis
- Upgrades and patch deployment
- Tier 1, 2 and 3 support options